Effective 27 October 2026. These Terms of Service ("Terms") are a legal agreement between you and Lumienzo, Inc., a Delaware corporation with a mailing address at 2093 Philadelphia Pike #7740, Claymont, DE 19703, USA ("Lumienzo", "we", "us", "our"). They govern your use of our website at lumienzo.com and our app at app.lumienzo.com (together, the "Service"). You agree to these Terms by ticking the box on the last step of setting up your account, and by using the Service. If you do not agree, please do not use it. The app shows a plain-words summary of these Terms and our Privacy Policy on that step; if the summary and these Terms ever differ, these Terms apply.

Lumienzo's role

Lumienzo provides a place and a set of tools where brands, agencies, talent managers, creators and creative pros find each other and work together. Every agreement made through the Service is between the people who make it. Lumienzo is not a party to it, and is not an employer, agent, partner, fiduciary or adviser of any user. Users are independent of Lumienzo and of each other. We do not check every profile, claim, post or deliverable, and we do not promise that any deal will happen, that any user will perform, or that any campaign will reach any number of people, views or sales. Each user is responsible for what they say, make, promise, deliver and pay.

Who can use the Service

You must be at least 18 years old, or the age of legal majority where you live if that is higher, and legally able to enter into these Terms. You may not use the Service if you are on a government sanctions list, or in a country or region where the law does not allow us to serve you. If you use the Service on behalf of a company or organization, you confirm that you are authorized to accept these Terms on its behalf, and "you" includes that organization.

Your account

You continue with your email address or your Google account, through our identity provider, Clerk. You are responsible for what happens in your account and for keeping that email or Google account secure. Give us accurate information, and keep it up to date. If you invite people to your workspace, you are responsible for inviting only people who should have access to it.

Connecting Instagram

Creators connect their own Instagram professional account through Instagram Login, Meta's official connection, and approve access on Instagram's own page. Our app on Meta's platform is operated on Lumienzo's behalf by our affiliate, Altarium Consulting Private Limited (India), and these Terms remain between you and Lumienzo, Inc. Connect only an account you own or are authorized to manage. Lumienzo reads your profile, recent posts, recent comments and your follower demographics, and never changes anything on your Instagram on its own: it adds a comment or a reply, changes or deletes one of your own comments, or hides or shows a comment only when you or someone on your team presses the button for it on your Comments page, and it never posts photos or videos or sends messages for you. Your use of Instagram remains subject to Meta's own terms. You can remove Lumienzo at any time in Instagram under Settings and activity, then Website permissions, then Apps and websites, and we then delete what we received from your Instagram. Our Privacy Policy explains exactly what we read, how we use it and how to delete it.

Your content

You keep ownership of everything you give us or connect: your profile, files, links and Instagram content. You grant Lumienzo a limited, worldwide, non-exclusive licence to host, store, process and display that content only as needed to run the Service for you, including having Lumi read it and write about it, and, once campaigns are available, to show it to the brands or creators in your campaigns. You confirm you have the rights to what you upload. Brands will receive only the usage rights you agree to in each contract.

Lumi's AI

Lumi uses AI to read what you give us and write drafts, such as a profile of your work or business. AI can be wrong or incomplete, so every draft is shown to you to review, change or reject before it is used, and you are responsible for what you choose to keep and send. Nothing Lumi writes is legal, tax, financial or other professional advice.

Acceptable use

When you use the Service, please do not:

Use it for any unlawful purpose or in breach of any applicable law or regulation.
Connect, add or claim an account, a brand or a creator you are not authorized to represent, or impersonate any person or organization.
Upload content you do not have the rights to, or that is unlawful, harmful or infringes the rights of others.
Scrape, crawl, harvest or reverse engineer the Service, or collect other people's information from it.
Interfere with, probe or attempt to defeat the security, availability or integrity of the Service.
Upload or transmit malware, or use the Service to send spam.
Upload content that is hateful, harassing, sexually explicit, violent, or that sexualises or endangers minors.
Move a deal you found through the Service off it to avoid these Terms.

Following the law wherever your content is seen

You are responsible for following every law and rule that applies to what you do through the Service, in every country where you work or your content is seen, including advertising, endorsement and disclosure rules, consumer protection, privacy and data protection, intellectual property, tax, employment, anti-bribery, sanctions and export rules. In particular, paid or gifted content must be clearly labelled as advertising, claims about a product must be true and backed by evidence, and content made or materially changed by AI must be labelled where the rules require it. Where the rules of two places differ, follow the stricter one. Rules differ by country and change over time. Any checklist, suggestion or rules summary the Service shows you is general guidance to help you, is not legal advice, and may not cover every rule that applies to you; you should take your own legal advice.

If you believe you have found a security vulnerability, we welcome good-faith reports. Please see our Security page and write to team@lumienzo.com.

Our intellectual property

The Service, the Lumienzo and Lumi names and logos, and all text, graphics, design and software we provide are owned by Lumienzo or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service as these Terms allow. This licence does not let you copy, republish, sell or create derivative works from our content without our written permission. Decorative photographs on our website are provided by third parties (for example, Unsplash) and remain subject to their own licences.

Third-party services

The Service relies on third parties, and your use of them is also subject to their terms: Meta for Instagram, and Clerk and Google for access to your account. We are not responsible for third-party services, but we choose them carefully and they process your information only as our Privacy Policy describes.

Ending your account

You can delete your account at any time. Creators can do it in Settings; anyone still setting up can choose Exit onboarding; anyone else can email team@lumienzo.com. Our Privacy Policy explains what is deleted. We may suspend, restrict or end your access if you misuse the Service or breach these Terms, or if we need to for legal, security or operational reasons. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability and governing law) continue to apply after your access ends.

Indemnity

To the extent the law allows, you will defend, indemnify and hold harmless Lumienzo, its affiliates and their officers, employees and agents from any claims, losses, liabilities and costs (including reasonable legal fees) arising from your content, your agreements and dealings with other users, your breach of these Terms, or your breach of any law or of anyone else's rights.

Disclaimers

The Service, including anything Lumi writes, is provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service, or any feature of it, will be uninterrupted, error-free or secure, or will always work exactly as our website describes it.

Limitation of liability

To the maximum extent permitted by law, Lumienzo's total aggregate liability for any claim arising from or relating to the Service or these Terms will not exceed the greater of (a) the fees you paid to Lumienzo in the twelve months before the claim, or (b) USD 100. In no event will Lumienzo be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. If a dispute arises, we ask that you first contact us at team@lumienzo.com so we can try to resolve it in good faith. If we cannot resolve it within a reasonable time, the dispute will be settled by binding arbitration administered by the American Arbitration Association under its rules, seated in Delaware, USA, on an individual basis: to the extent the law allows, neither party may bring or join a claim as part of a class, collective or representative action. Either party may still seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or security. Where local mandatory consumer protection law gives you rights that cannot be waived, those rights prevail over this section.

Changes

We may update these Terms as the Service changes. When we make material changes, we will update the effective date above, tell you by email or in the app, and ask you to agree to them again. Other changes take effect when posted, and your continued use of the Service means you accept them.

General

These Terms, with our Privacy Policy and any terms we show you for a specific feature, are the whole agreement between you and Lumienzo about the Service. If any part of them is found unenforceable, the rest still applies. If we do not enforce a part, we have not waived it. You may not transfer your rights or obligations under these Terms without our consent; we may transfer ours to an affiliate or to a successor to the Service. Neither party is responsible for a delay or failure caused by events beyond its reasonable control. We may send you notices by email or in the app. These Terms are written in English, and the English version applies if a translation differs.

Contact

Questions about these Terms? Write to Lumienzo, Inc., 2093 Philadelphia Pike #7740, Claymont, DE 19703, USA, or email team@lumienzo.com.